Whether you call them “soft skills,” “essential skills,” “human skills,” or – as per the title of this book, “universal skills” – it has been demonstrated time and time again that our “people skills” are often the differentiator between success and failure both at work and in life. In “12 Universal Skills: The Beginner’s Guide to a Successful Work Life,” the authors Peter Scheele and Nina Bech-Andersen have written a must-read handbook not only for “beginners,” but for any business professional who desires to enhance their personal effectiveness. Covering a range of crucially important topics including time management, communication skills, goal setting, decision making, job searching, and much more, many of the tools, tips, and techniques described in the book might, at first, be perceived as common sense; however, as the classic saying goes, “Common sense is not always common practice.” And this book explains not just the what and the why, but the how to help us become more productive. As an adjunct professor of leadership at two world-class universities, in “12 Universal Skills” I now have an excellent new resource to recommend to my students to help set them up for success both now and in the future.